Terms & Conditions

These Terms and Conditions ("Terms") govern your use of Door Replacement Co ("we", "us", or "our") services and website. By engaging our services or using our website, you agree to these Terms.

Our Services

We provide timber door replacement, installation, and related services for residential properties in Melbourne and Regional Victoria. Our services include:

• Supply and installation of timber doors
• Door frame repair and replacement
• Hardware installation
• Emergency door repairs

Quotes and Pricing

• Quotes are provided free of charge and are valid for 30 days unless otherwise specified.
• Quoted prices are based on the information provided and the conditions observed at the time of quoting.
• Additional work discovered during installation may result in additional charges, which we will discuss with you before proceeding.
• Payment terms will be outlined in your quote or invoice.

Scheduling and Access

• We will schedule work at a mutually agreed time.
• You must provide safe and reasonable access to the work area.
• Please ensure the work area is clear of furniture and personal items where possible.
• If access is not available at the scheduled time, a callout fee may apply.

Warranties

• We warrant our workmanship for a period specified in your quote or at the time of service.
• Product warranties are provided by the manufacturer and are passed on to you.
• Warranties do not cover damage caused by misuse, accidents, or normal wear and tear.
• Warranty claims must be reported to us as soon as practical.

Customer Responsibilities

You agree to:

• Provide accurate information about the work required
• Inform us of any relevant conditions or requirements
• Obtain any necessary approvals or permits (we can advise on requirements)
• Ensure a safe working environment for our team
• Make payment as agreed

Cancellations and Changes

• Please provide at least 24 hours notice if you need to reschedule or cancel.
• Cancellations with less than 24 hours notice may incur a fee.
• If we need to reschedule due to unforeseen circumstances, we will contact you as soon as possible to arrange an alternative time.

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of the services provided.
• We are not liable for indirect, consequential, or incidental damages.
• We are not responsible for pre-existing defects in your property not caused by our work.

Disputes

If you have a concern about our work, please contact us directly. We aim to resolve any issues quickly and fairly. If we cannot resolve a dispute directly, you may have rights under Australian Consumer Law.

Website Use

When using our website:

• Content is provided for general information only.
• We do not guarantee the website will be error-free or uninterrupted.
• You must not use the website for any unlawful purpose.

Changes to Terms

We may update these Terms from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

Contact Us

If you have questions about these Terms, please contact us:

• Phone: 0447 010 772
• Email: help@doorreplacementco.com.au

These terms are provided for informational purposes only and do not constitute legal advice. For specific legal guidance, please consult a qualified legal professional.