Door Replacement Co ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information: When you contact us or request a quote, we may collect your name, phone number, email address, and suburb/address where work is to be performed.
Photos and Images: If you upload photos of your doors or property through our forms, we collect and store these images.
Communication Records: We keep records of communications between us, including phone calls, emails, and messages.
Website Usage: We may collect information about how you use our website, including pages visited and time spent on pages, through analytics tools.

How We Use Your Information

We use the information we collect to:

Provide quotes and respond to your enquiries
Schedule and perform door replacement services
Communicate with you about your project
Follow up on completed work and request feedback
Improve our services and website
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third parties who help us operate our business (e.g., website hosting, payment processing).
Subcontractors: If we engage subcontractors to assist with your project, we may share relevant details with them.
Legal Requirements: If required by law or to protect our legal rights.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications

Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and understand how visitors use our site. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Phone: 0447 010 772
Email: help@doorreplacementco.com.au

This policy is provided for informational purposes only and does not constitute legal advice. For specific legal guidance, please consult a qualified legal professional.

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